Welcome to D'RIOX, the store policies are under the general parameters of those that govern the website and can be consulted at: POLICIES
Here we invite you to learn in detail what the purchasing process is like,
payment, shipping, guarantees, returns and some frequently asked questions, we also indicate our contact channels and more

Our priority will always be to keep you informed, but above all that you have complete peace of mind that at MARKALA INVESMEN S.A.S we are always
willing to give you the best advice.

PURCHASING PROCESS

MARKALA INVESMEN S.A.S has a variety of products for you, so We invite you to follow the following step by step to ensure an excellent experience in your purchasing process.

• Enter our store URL STORE
• Select your product of interest, the option to buy will appear on each image.
• Then it will take you to the shopping cart where the selected products will appear. If you want to add more, click on the continue shopping option.
• To go to the payment option click on checkout
• Complete the billing fields and select your payment option.
• If the billing address is different from the shipping address, please also complete this form to send your purchase to the location you want.
• Make the payment
• You will receive a notification of the purchase and shipping information + order number and invoice to your email. Additionally, it will notify you of the shipping information to be able to track delivery with the carrier.

WARRANTY

To request a product warranty due to failure or inconvenience in its operation, it is essential to follow the steps below:
We have an information channel, to notify about the guarantee process in which you must send (order #, invoice, application documentation and contact information) with this information the submitted request will be processed.
Follow these steps to have a successful return!

• Check that the product is as you received it, unused and with all its labels.
• You must send an email with your news d.riox713@gmail.com
• You will receive the steps to follow by email.

• Check that the product is as you received it, unused and with all its labels.
• Send an email with your news to d.riox713@gmail.com
• According to the request made, the user will be contacted and the process will begin to provide a timely solution and response, by email.
• After receiving the request and according to the guidelines given to you, you must send the product to the offices of MARKALA INVESMEN S.A.S at the main headquarters located at Carrera 69B 32-32, remember that the shipping costs of the product are your responsibility.

Please note that after 30 days no guarantees are recognized and to request said guarantee your product must be in the following conditions

• Without using
• The same conditions in which you received it and its original packaging

WITHDRAWAL POLICY

The right of withdrawal is the right of a person to regret the sale of a good or thing within the legal deadlines and in compliance with the provisions of current regulations and the contract.
The SIC, through consumer statute law 1480 of 2011, protects the law of withdrawal and to become effective through online purchases on our website.
You must keep the following in mind:

• Send an email notifying the reasons for the withdrawal to d.riox713@gmail.com
• Keep in mind that transportation and correspondence costs are the responsibility of the consumer.
• The product must be notified and refunded within 5 business days following the purchase or receipt of the product.
• It must be returned in the same conditions that you received it for the withdrawal policy to be effective.
• You must keep in mind that for the economic return there is a time of up to 30 calendar days and no discounts or withholdings of any kind apply.
• This withdrawal law only applies in Colombia.

REFUND OF MONEY

To request a refund or report problems with the payment in the purchase process directly from the platform, it is essential to follow the steps that you will find below

We have an information channel, to notify about the return process or problems with the payment you must send (order #, invoice, application documentation and contact information) if the error was in the payment process you should preferably send a screenshot of the error that is being thrown with this information, the request sent will be processed

• Upload a claim in our PQRS session that you can find in the following link Contact
• If the request is due to inconveniences with online payment, please capture an image of the error and attach it as evidence
• If you want a refund or exchange of the product, you must specify in the claim and attach a bank certification in the name of the owner who registers on the invoice, then they will tell you how you should send the product and the freight is at your expense.
• According to the request made, the user will be contacted and the process will begin to provide a timely solution and response.